We care about your comfort while you’re shopping in our store and that you know your rights. Below we lay out the basic principles of our cooperation. If something isn’t clear - let us know, we’ll be happy to talk!
Shopping without registration | Do you care about online privacy? No problem, with us creating an account is optional. You can shop at our store using only the most basic data (including your e-mail address and shipping address).
Changed your mind? No worries. Once you receive your order you have two weeks for your final decision. You can return all (or part) of your purchase without giving any reason. All you need to do is send a written statement to our e-mail address email@example.com – you can write the statement yourself or use one of our templates below. And then?
The exception to this rule are custom orders, however, we like to compromise so we’ll certainly be able to agree on something - just tell us what happened.
The clothes broke? Let us know! Quality is our priority and we go to great lengths to test our products, so returns rarely happen. If however our product doesn’t prove out, outwears too quickly or breaks - definitely let us know! This means a lot to us because then we’ll be able to improve our next products accordingly. How to get in touch with us? Here are three ways.
We give ourselves two weeks to respond but of course, we’ll try to get back to you as soon as possible.
Something wrong with the store? The search results are constantly wrong, there’s no product description or you can’t add things to your cart? Sound the alarm! We’ll be extremely grateful. We can’t always find all the bugs on our website, that’s why your comments are worth everything to us. Send us an email at firstname.lastname@example.org or call us at +48 693 201 715. Thank you!